CBS-affiliated KIRO-TV in Seattle reports that it caught stationery supply giant Office Depot’s employees at certain locations pushing unnecessary computer repairs on customers.
The channel said that it took in brand-new laptops into Office Depot stores for free PC health checks – the company claims it does about 6,000 of these each week – and were told that the computers were infected with malware. In some instances, employees recommended repairs costing about $180. You can watch CBS’ coverage of the story here.
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Office Depot caught recommending costly bogus computer repairs